Our Reviews

Matt was great

Always a good experience at Gay Pontiac

Oil change and day time running light is out.

OUTSTANDING WORK!!

My experience was quick and ro the point. Mr. Evans, the sales representative worked with me very well. He sh I we'd us everything I was interested in and some. I chose Gay because I've had great experiences there. Kudos to the staff. I noticed all the staff members worked together for the good of the customers. Kudos to GayGMC/Buick

Angel got the truck in and out very quickly. Great Customer Service!

Great service

It’s always a great experience!

Great

Matthew Gilchrease is by far the best service writer I have ever worked with!

I have bought and sold many vehicles, but never received the great service like I get at Gay Family auto. I’m so happy with my purchase and the service I receive there.

The service guy was great the prices were high.

Visit was satisfying.

They are always very polite and get the job done, without hesitation!

great

Friendly prompt service with no issues. It’s a pleasure doing business at this dealership.

Oil change and tire rotation in and out in no time. Thanks for the great service Matthew!

Service department is excellent in identifying and fixing issues. Especially Matthew Gilchrease. Raymond commands an excellent crew. Tommy in sales is my go to guy when purchasing a vehicle.

John Broughton is a top notch service advisor.

Salesperson was very patient with our purchase. Going in without know what we were looking for.

Got it in and out within an hour !!!

Good. But I kept telling the dude I want 4x4 and he kept bringing me 2x4. If it was more than I wanted to pay just say. You bring what the buyer wants not what you want to sell. Other than that is was a good experience.

Top notch service and hospitality! They performed a lot of legwork upfront to ensure a quick and easy transaction once I was at the dealership. They explained everything I had questions about and exhibited massive patience as I was there with my children alone trying to buy my new car.

great

Salesforce were very polite, helpful and knowledgeable about vehicle

Completely satisfied. Angel couldn’t have been nicer.

We appreciate the services received when we take our vehicle to Gay Buick. They take great care of us and treat us like family. Angel is an excellent service representative, and we appreciate him.

yes

Was very smooth.

Excellent service as always by the service managers and the service Techs

I am not happy with the pricing. All I had was an oil change, replace the air filter and the cabin filter and it was $243. Looking at the receipt when I got home there were charges not pointed out or discussed at time of payment. The thought I have about the amount is I had $111 in points, so to “catch” that money and Still have me pay, hence the exorbitant charge. I have been getting my oil changes at this dealer for years. But No More.

Great service, very knowledgeable staff

The service advisor was professional and patient.

Matt was great got me in and out very quickly for a new tire and oil change

Always a good experience.

Matthew was great at servicing my truck. Very knowledgeable and explained everything and kept me up to date throughout the process

Monte was great !!

Marvin Driver was an excellent salesman! He greeted me as soon as I walked into the dealership. He worked with us to get the best price for our new Buick! Thank you Marvin & Gay Family Auto!!

Great experience and service performed in a reasonable time frame. No issues.

Matthew greeted me like an old friend. He took care of me. He even helped me redeem my GM points.

Flexible with our requests.

John B

The sale man was very knowledgeable about the vehicles. Which helped us make the right decision for us.

Good people working for you all

As always our service write, John B., went above & beyond in assisting us with our vehicle. This is what makes us keep coming back to Gay GMC for our vehicles & their servicing.

All went well. Matt does an exceptional job working with customers. Thank you.

Super easy, quick experience. No pressure

The Best Service! Very knowledgeable and professional. If you have an issue with your GMC, Gay Family Auto is the place to go. If you need it, they can find it! We will always buy from them and use their service. They make it happen!!

Great service!

A+ service everytime

great response from brad.

Matthew kept me informed of the tasks to be done with the details included. Service of my vehicle was performed in good time. Glen drove me home and picked me up and I enjoyed our conversation. All were Friendly and professional.

Gay dealership sales and service personnel are super They valued my time and furnished a loaner car and had my truck ready within 24 hours

Great service awesome people Angel take care of my vehicle needs

Great job

Kind, courtesy, professional

Great service and ready when promised.

The customer service was honest and very helpful..Specially my sale person Kristen.Very happy with that!!

As always Trina and Matthew as always are very customer oriented. Very helpful.

Very helpful

Even though there were lots of clients wanting info on buying a car, everyone was very nice and helpful. I always appreciate good service.

Prompt and courteous service!

great service! Very friendly service by Matthew! He helped us get all the discounts available. Trinna was very helpful in getting us a loaner car.

My service experience was great! The maintenance was completed properly and on time. I would recommend Gay Buick & GMC to anyone looking for a good place to have their GM vehicle serviced.

Very professional and knowledgeable, did very good and efficient timely manner! Keep up the great work!!

Great Experience!

Roland did an amazing job helping me find the exact Buick Enclave that I was interested in. All the employees were kind and great to work with. I love my Buick.

Scott Lund and David Davalos are excellent! I trust them with my vehicle 100%. Truthful, honest, and thorough.

The process was quick and straightforward.

The service department kept me informed and replaced my transmission once deemed unrepairable. However, it took over two weeks to get the job completed due to backlogs with transmissions. This delay required me to incur the expense of renting a car to bridge the time that my vehicle was not available. My service advisor told me that he would submit my car rental receipt to GM for possible reimbursement, yet it has now been 7 days and I have not heard anything from GM nor the dealership.

Had a great experience

Jimmy Williams was excellent. He was very friendly and professional. He made the entire process smooth and efficient.

Good

They got me and and out fast

Matthew always does a great job

Trey Hoot was very professional and helped us in answering all the questions we asked him. Thank you so much for our experience and highly recommend Gay GMC to everyone.

Jimmy the salesman was excellent. He had the truck ready for my test drive and answered all of mine and my families questions. He had everything perfect and polished when I drove off the lot with my new purchase. I definitely would come back for my next purchase and recommend him and the dealership to friends and family! Great service even after the sell!!!

Satisfied with the service.

Angel is very professional and courteous

Stephen was very helpful.

Experience was quick and easy

Technician was the best ever

Service was great

Quick and efficient service. Service team are top notch.

Matt very sharp with info and friendly

Everyone is always helpful and pleasant to deal with

The people are always super nice and very quick.

You keep our car going!

We had the best experience, Mathew was outstanding.

You asked me questions about the oil change that's what I came in for tire rotation I told them they did not need to rotate tires and they asked me about the def and I said yes you can fill it I wonder if the oil was even changed because they did not feel the def. I'm pretty sure they changed the oil but they are sleeping

great

Always good experience when I work with Matthew.

Professional and courteous

John Windham was great, there was no pressure and everything went great.

Great team, made the entire transaction easy.

The two that I was speaking with, Treana and Mathew, were excellent! Both very nice and professional.

Give more of a fair trade on trade ins, especially when they post my vehicle I traded in the next day on there website for 13k more than I was offered after telling me it had some minor cosmetic damage.

Very friendly and clean

Timely and courteous service.

No hassle, no pressure purchase. This is my second purchase from Marvin. I specifically wanted to deal with him based on my first purchase.

Outstanding service by all !! All the service managers! Service Techs All!!

Great experience Kristin Chapa was very helpful

Great service, always friendly.

Always a great experience!

The service rep was nice and the service was pretty quick.

top notch service advisors and mechanics

Great experience! From top to bottom everyone was kind!

I have been dealing with Gay since 1979. Service has always been good and staff friendly

All good

The sales person was very helpful and listened to my wife and I on what we were looking for. He showed us just what we were looking for and explained everything in detail. We were very pleased with the way we were treated.

David was very nice and my car was serviced quickly!

It was faster than I expected.

Mathew in service is always very professional, courteous, and respectful!

Perfect ! Worked with both Stephen and Craig. They were great to work with on my purchase. Great sales team.

For a first time it was very pleasing

We were greeted by a very nice salesman Stephen Dommert. He talked about the truck and gave us the information that was needed to understand the vehicle capabilities.

I spent too much money.

John Broughton is my go to Service Writer and as usual came through. I appreciate his honestly and efficiency.

While the issue was fixed. It took three trips to the dealership. The employees were very accommodating. I have been a long time customer of Gay, and while it might have been inconvenient, they ultimately fixed the issue.

Great service

Everything went very well, I am very happy with my experience there ,my sales person; Jimmy Williams was excellent. He made everything so easy and he was very patient when he was showing me everything in the vehicle by showing me how to do all the different features. There were so many I did not know how to do and he patiently showed me and explained each one to me. He was very knowledgeable, he showed me what to do. I was so thankful to have gotten him as my sales person! I would recommend him to everyone I know who looking to purchase a new vehicle!

Matthew is a great service writer. They took care of the issue quickly and had my truck back to me. I always have great service at Gay GMC

Very happy with my service rep and his handling of my truck

Matthew made the experience silky smooth. I had to leave my vehicle for over a week and he kept me very well updated along the way. Matthew is the only one I have felt with and will def continue to do so. I couldn’t have asked for anything more, Thank you Matthew!

Start to finish, the process was great! John Pigott is an excellent rep for the Gay Family dealership. He is knowledgeable and answered every question with ease. A very comfortable process, and great vehicle.

Craig and Kristen we’re extremely helpful in buying my new Buick. I love it and I would definitely recommend a friend or shop there again.

Great

Great

Tommy made it easy to shop for my car and was extremely helpful after the purchase. He called me to let me know that he pulled off the easy tag from my trade in. When I picked it up I asked him if he could walk me through all the features in my car again. He very patiently walked me through it again and told me if I ever have any questions just come on back or give him a call. He also helped me download the Buick app and again patiently walked me through it. I really appreciated all his help and he seemed happy to help.

Matt is always very professional and addresses my concerns.

Very professional in dealing with my request. Nice and courteous.

John in GMC service has been great to work with. Handled this situation very good!

Efficient, easy.

No solution to the problem other than spending almost 800 a week to get a force regen done I will never buy another gmc diesel and pay an extra 16000 for it to have to be put in the shop every week

Very pleasant experience.

Excellent customer service.

Always a great experience. Angel does a great job.

Roland was amazing. He was nice, welcoming, respectful, and honest. He made our entire interaction feel as if we had known each other for a long time. 10/10 service!

The experience at our dealership is excellent.

Great

I had an appointment for 10:30. Arriving at 10:20 , I hoped to be out by 11:30. Didn’t get out until 1. That is entirely too long for an oil change and tire rotation. The representative was nice. Someone needs to look into your appointment scheduling

Great all was very helpful

Very comfortable

Pleasant buying experience

Matt is always on top of things! Give him a raise!

The ordering and buying experience was as good as it was in 2002 when we ordered our 2500HD. Thanks, guys!!

Fast and courteous.

Easy to work with and accommodating

Everyone was friendly, helpful, knowledgeable and a pleasure to work with. Matthew was exceptional.

The sales person was very helpful and had the vehicle ready for us when we arrived for our appointment. Roland explained all the features of the vehicle and even assisted in setting up the Onstar service.

It was a pleasure doing business with you.

Great service and I was helped right away

Xcellence in Service and Quality

Salesman was great friendly and really knew his stuff

Received a very specific quote on the phone for a brake job - $833.94 plus tax. When I picked up the car the invoice showed $1032.86 but they’d applied a $100 “senior discount” bringing the total to $932.86, still $100 over the quote. Tech told me it was because of the brake fluid flush. If that is a normal charge it should be included in a quote, I was shopping the prices beforehand. Tech who checked me in said to print out coupons from the dealer’s website and they would be honored, tech who checked me out refused, said I would have needed to click on the website to have them considered. Refused to update my email on file for GMA Rewards. Previous similar experience. Had a coupon from the dealer for $74.95 for an oil change. When I picked up the car the bill was $101.79. Invoice shows oil change $86 plus supplies $12 plus tax. Dealer needs to work on transparency and consistency,

Vey friendly and patient with me Answered all of my questions Returned phone calls promptly

Brought our new Terrain in for scheduled oil change and tire rotation. Car was completed and delivered on time as usual. We are very happy with Gay GMC service Dept. and its service advisors.

Thank you!

Great customer service! Matthew Gilchrease is an excellent service advisor!

Gay Buick GMC is top notch they have always given me the best service. If there is a problem they always have a plan.

My problem was handled quickly and properly. Disappointed that GMC doesn’t get ahead of the problems they know that’s happening with the trucks. I wouldn’t have been stuck in traffic for an hour

Actual service performed on the vehicle was spot on, no issues or complaints. Customer service representative was awful, he actually managed to reset the bar for awful, but I fear he wasn’t alone it was a team effort. There was a large power failure due to storms which took out internet in the area. Service team completed service on truck, while service representative sat around doing nothing, using internet outage as an excuse to do nothing. No one came up with a plan how to deal with completed vehicles and get customers back on the road. Hussein my rep actually came over, shrugged his shoulders saying “there’s nothing we can do systems down, you’re just gonna have to wait, your trucks been ready for about 1/2 hour”. Fortunately the young lady working what I believe to be parts counter behind us heard this and got involved. She mentioned a credit card authorization form I could fill out allowing Hussein to charge my card later when system was back up. Took about 5 minutes to find and fill out a form. Yay team! Right up til when Hussein hands me my keys and says your truck is parked out front, I sorta look at him and repeat out front, like out front in the pouring rain? He responds yes it should be out there in the first row. A few moments later he realizes his mistake and tries to correct, too late Sir you’ve just lost a customer. Fortunately this was my last complimentary service from the vehicle purchase as I will never be back to GAY GMC service. I see the box below asking my permission to publish my response…..YES please publish this response, let others see the failure. I’ve received 3 surveys so far and look forward to more.

He kept me updated on my car. Very kind and respectful.

They answer the phones quickly and get you to the right department.i try to speak to John Broughton as he is the one I have dealt with since I bought my truck. He gets me in and my vehicle gets what it needs and is usually done before the amount of time they originally told me it would be. This is a great place and also close to my home and if I need a shuttle.

I have been purchasing vehicles from Gay going back 20 plus years. Kevin is an awesome owner that makes everyone feel comfortable with the dealership. The sales staff are always so friendly and I have always felt welcome when I would come by for service of my vehicles and walk to look at new suvs in the lot. Then Jimmy and Lee helped me find a new SUV. They helped me get what I needed and gave me a deal that I couldn't refuse. Kevin made sure the numbers worked and as always treated me with respect even though I wasn't buying a 100000.00+ vehical. So I have to conclude that no dealership is perfect but these folks come very close.

Good communication, fast service. Appreciate Saturdays being available for appointments.

Gay GMC replaced my rim without issue, and I picked up the truck on Saturday 6/21. On 6/21 I showed the service rep that my Front Collision Avoidance system (FCA) still does not work, despite Gay saying they had fixed it many months ago. I am still waiting on a response from Gay GMC when they will fix my (FCA) On the (FCA), months ago Gay had to order a new camera that took a long time to get from GMC, then they replaced the camera and said the (FCA) was fixed, but it was not. It is very frustrating that I bought the vehicle new from Gay GMC, and it is under warranty, but I have gotten nowhere on getting the (FCA) working.

Great service Guy, very pleasant to deal with. Very friendly staff.

Monte was extremely professional and knowledgeable he went out of the way to accommodate my wishes Randy Buisson was extremely helpful with my trade in Gay GMC will definitely be my new dealership

It was easy , No hounding, Told them what I wanted and we found. All was good.

Angel did a great job.

Matthew was great to do business with.

Good service.

The sales process was quick and easy

The process of buying my new truck was quick and didn't have to hang around all day and everyone was friendly.

had oil change, tires rotated, and got a truck wash. all free of charge. only took 1hr.45 minutes. Great customer service.

Matt in the service department is fantastic!

Thanks for taking care of me

Great job on all my recent service. Great communication.

For over 40 years, I have been doing business with Gay’s. I have always received excellent service. I needed to purchase a new car quickly and made 1 phone call to the sales manager and went immediately to check out and drive several Buicks. I was able to purchase and pick up the car the next day. My sales consultant, Kristyn, was very helpful and patient! I am so pleased with my new car! It is great working with people who make the purchase experience so smooth and easy. I highly recommend our hometown dealership!

The guys that are in the service department are great! Friendly and helpful.

We were treated with the upmost respect and professionalism

Lee Lawless was fantastic to work with - very professional, trustworthy and responsive to my questions. Highly recommend the dealership and Lee, specifically. Love our new truck!

Great job for the entire Gay GMC Family in performing genuine professional service. Especially Steve Cummings whom I have known for over 30 years.

The team in the service department always gives me great service. I do appreciate that the person I normally deal with, Matthew Gilchrease knows me and goes out of his way to make sure that my GMC gets taken care of properly. If he is busy the other service advisors are quick to step in and help until Matthew is free. I purchased another oil change plan this last visit which had I been dissatisfied with their service I would have never considered. Gay GMC has been a very good dealership from top to bottom.

Everyone was courteous and helpful. Online pricing was straightforward with no gimmicks.

I wanna start off by saying our Salesman Monte Campbell was AMAZING!!! He made is feel right at home. Answered all of our questions and also helped up with the right coverage options. I've purchased many vehicles and this was the easiest and quickest purchase EVER. The finance team was also Awesome. My wife is super happy, Thanks Again for everything Jonathan Bares

It’s always quick and easy dealing with Kevin L

N/A

John Broughton awsome

Always great service!

The dealership got right on the issues and had it back in two days. Quick response.

Excellent customer service.

I appreciated very much the fact that I came in pretty late on a Friday evening, 6:30, and both the sales and financing staff stayed until the deal was done, 9:30, after the dealership was closed. Although I could tell folks wanted to leave, I was never rushed through the process. That’s the good. Now the bad. I know dealer “add-on’s” are a profitable and necessary evil these days, but if you’re gonna charge me for them they should at least be installed on the vehicle I’m buying. I was told they were (locking lug nuts and security etching stickers), they were not. It should never fall upon the customer to figure these things out nor should the customer have to come back on their time, point it out and have it taken care of. It was, of course, takes care of. But it makes me wonder how many less observant customers get ripped off? Very poor indeed!

I am very pleased with the work that was done on my car. I would have liked to get intermittent progress reports but I assume you have an enormous work load making that difficult.

The hummer ev I purchased had several scratches on it when I purchased and they were going to fix it and after it took it back they buffed the scratches out but they are still there. Just not happy with a driving around a 100k truck with a lot of scratches when it was a new vehicle.

quick, on time, efficient

Cesar did an excellent job, with helping us to order the Buick we needed and helping us throughout the entire build and delivery process. The one issue I had was with the insulting low ball first offer for the trade in, if I had not ordered the vehicle, I would have been tempted to walk out the door.

Roland did a great job without any high-pressure sales. we had decided between two models and Roland was very patient with showing us both and explaining all the features of each model. we decided on a vehicle then proceeded with the pricing and trade-in. that all went smoothly. I would recommend this dealership to others and will return myself in the future.

Porkchop and Kevin Took very good care of my Wife and I, we made the deal, went and had some lunch, every thing was ready when we got back . Know one wants to spend all day especially on a Saturday. We were out of there in about a hour, my wife is very happy with her new Buick, and I will be going back for the AT4 Duramax soon. TY James and Kevin for a seamless Transaction and experience at Gay Buick-GMC!!

Gay GMC always takes excellent care of me and my vehicle!!

This is my second vehicle purchased here and both times have been great.

Great and took care of my truck without any issues

Good Experience. Friendly people and good taken care of

Everything went as expected. Friendly staff and efficient service.

Very helpful in every way

The dealership was great; however the stalled experience horrible. I was in a busy drive thru during rush hour and I could not move my vehicle while waiting an hour for a tow truck. The dealership advised me that there is no way (?) to put the truck in neutral when stalled like that. What happens if this happens again and the circumstances are worse such as a busy intersection or stopped on a highway in traffic. Sure, get out of the vehicle but also abandoning it while I wait on a tow truck is not good. When I bought this truck 2 years ago it was between the GMC and Toyota for me and I went with the GMC. At this time I am strongly considering trading the truck in and getting a Toyota. I have plans to pass this truck down to a kid and I cannot have a new driver teen go through this in a bad intereftion or highway

Our experience was wonderful. Caesar was very helpful very polite and made a very, very smooth purchase for us.

Matthew is very good at his job. He’s very efficient, keeps me apprised of everything, and helps me understand what’s going on with the car. I would also like to give a shout out to Glen the driver who probably knows my address by heart now! Very nice!!!

All good

Service was great

Dealership took extreme care of me, fixed all my trucks needs in a timely manner, and provided a nice loaner vehicle.

My service advisor was great, kept me up to date on the status of my car, very helpful

Great job fixing the truck and dealing with insurance

Fit me in when truck wouldn’t start. Had all work done in one day.

John Pigott made my truck purchasing experience great!! Never once made me me and my wife feel that we needed to leave. I will refer anyone who is looking to buy a vehicle to John.

Caesar and Gerardo were very friendly and made the process very easy to purchase a car

excellent service

Very good. Austin and the other employees are awesome.

The dealership had good people

one of the best advisors and techs i have ever dealt with

quick repair

Always a pleasant experience. Great staff

Great service by outstanding people

Professional & prompt responce

👍

Nothing to add

The work is incomplete. There were 3 separate issues that needed addressed, all of which were never comply due to the lack of available parts.

Froendly fast service

Great

Great Experience!

John is an excellent salesman

Salesman very helpful and friendly.

The Salesman worked for several days to find the right vehicle. Ended up with one from inventory. The deal went smoothly and the paperwork was quick and painless.

I was welcomed by great staff from making appointments, service writer to shuttle service to and from dealership, great job

Very professional and easy to work with

Ceasar was awesome everyone was very nice! And they were willing to negotiate alittle!!

David and Angel were very professional

We have no complaints. Service was excellent.

Very good experience.

We are always treated like family. We feel that our vehicle is well taken care of and ready for the road. Angel is a great advisor who is always very kind and helpful.

Work was performed in a timely manner.

Very fast and friendly service

Great experience

Pain free experience as usual from Monte and Gay GMC.

Great experience. First class

From the beginning to the end following our purchase, everything went perfectly Marvin Driver was the best!! He was, definitely, the perfect salesman. He did not pressure us, was patient, kind, listened to -& addressed our concerns with a smile & kindness. Great job, everyone!!

I thought this was a dealership that appreciated my business. But the new service manager they have now in my opiniion does not care. He does not return calls, does not follow company protocol when a vehicle is brought in for service. I asked for copy of the paper work the service advisor Matthew requested that I sign which stated what damage or scratches the vehicle might have.. He did not even get up and go look at the vehicle but yet he wanted me to sign paper work about vehicle damage. I asked him for a copy and he reply the didn't give that till you picked up your vichicle.. Of course that not good with me then he said I could not prove anything he said., so I just told him you don't know if I recorded what you said with my phone and he didn't like that at all. Then the service manger asked if they had my keys and I told him yes then told me to leave. So I call the General Manager of the dealership ,then he got with the service manager and then he sent photo of the vehicle saying no damager on vehicle 2 hours later So when I picked up the vehicle from a recall where the changed the oil they did not reset the oil mileage and I asked for the general Manager of the dealership to do a walk around of the vehicle and he said of course he would. So we did and they had a scratch on the front right side of the bumper which I know was there. which I asked the General Manager guess you have to fix that damage. He reply was Yes I guess we will because it not noted on thne paper work. I told him thhat it was already on the car but if I would hadn't asked for a copy of the paper work that he requested I sign the service advisor would had said it was already damaged if it had happen there or not in my on opinion, because he already said I couldn't prove what he said before. The General manager said he would handle it so I hope he does. Just like I told the general manager it all reflects back on him. I have had good service at this dealership before but with the service manager and this service advisor I question it. So use your judgement and get copies of paperwork when you drop vehicle off. They claim they have all good reviews. So in my opinion if you think they gave you good service give them a good review but if not please give them a bad review .That how the general manager finds out about things by the reviews being wrote. He said he reads every review wrote and I do think that he does read all of them. I know some people will just go somewhere else to get service and I do understand, but take the time to send a review with the issue you had so they can try to address it. This is not the first time with back service from these same to people. So like I said my opinion these two gentlemen give the dealship a bad name.and they think they are un touchable. So if you have a bad event please write a review about it, that the only way things will change.

Great communication and service attention.

The employees were very helpful and respectful.

Salesman John Pigott was great! Well versed in the vehicles and options, walked through the process and made it very simple and assuring. Finance team was great and will be recommending anyone looking to start here for a new or used vehicle.

The service department run by Ramon Amaya and his staff does an excellent job on communication and service highly recommended.

Staff very helpful, efficient, knowledgeable, and do quality work. They go above and beyond.

Service was great! Hussein explained all the details and kept me informed

Always a great experience.

The service advisor was very courteous and helpful.

Friendly service

Great experience in purchasing my new GMC truck from GAY Buick GMC. The sales and service teams are always top-notch and a pleasure to work with – my second purchase from GAY!

NA

Good timing; good valet service; Trina's help.

They were very professional, kind, as well as courteous. I would recommend my friends this way.

Great service, communication of problems and solution. All completed in a timely manner, with transportation to and from home. Added a wash/detail service and they did an amazing job $60, I’d paid double that for the amazing job they did!!! Shawn Muir

Great staff

The customer service was top notch, and attention to detail executing on my requests from test drives to finances were handled professionally and more important efficiently by Trey Hoot, Steve & Gerardo. I have bought multiple vehicles from Gay and I am always satisfied with the experience. I advised Trey I wanted to waste little to no time at the dealership, he sent me the electronic credit application, I filled it out and within minutes I was approved. We settled on final price and down payment and he called me 20 minutes later advising I could come in to sign the paperwork and take possession. From the time I arrived, signed paperwork, went to finance and took possession was under an hour.

I was very pleased with the service I received. I was in and out in just a couple of hours.

Great salesman

John was awesome to work with and the mechanic got the work done way before expected

Truck Maintenance was easy to schedule and completed timely.

Jhon Broughton in Gay Pontic Service does an excellent job on customer relations he kept me updated on the truck and had in truck back in my passion in a reason amount of time. Jhon Broughton will be the reason I buy another truck for Gay Pontic.

Always happy with the service given.

The experience was great, I did most of my negotiating on the phone prior to coming to the dealer and when I arrived, I spent a bit of time to complete the deal. The salesperson was great to work with and very knowledgably about the vehicle I was purchasing.

Service was completed in a timely manner

Very professional no rushing not aggressive

All went well!

John Broughton was my service consultant but Angel checked me in and Matt checked me out and both were very helpful and courteous. John kept me updated on status of vehicle.

Excellent attitude and communication. Prompt resolution to my vehicle issues.

Great Experience! My second car purchase this year! Thanks Jimmy

Great sales

I have had very good experiences with this dealership. The people are friendly and professional about what they do. I have bought three vehicles from them.

John in the service department took excellent care of my vehicle!!

It exceeded my expectations.

John did an awesome job. Got my vehicle in and out with no issues

You're the best in town! Constant updates with a smooth transaction with the paperwork and explanations.

The sales person Richard Silguero was the best he explained all tools of the vehicle to my daughter and gave us a great price on this vehicle.

John was fantastic with helping us order the radio and getting it installed same day!

Our salesman Marvin was great

Gay GMC has always been our dealership of choice. They are very straight forward and want to help you find your dream car.

The service representative gave a detailed explanation of all work performed. Also he was very courteous and asked permission prior to performing the work.

Friendly. I didn’t feel pressured. Came up with a deal we both could live with. A good experience.

Great experience and good price.

Good experience

The two gentlemen I worked with were amazing! They explained everything and helped me in getting everything set up. The finance man explained each document and worked to get me finished quickly. This is the third vehicle I have purchased from your dealership and I have been happy each time.

Only complaint is when scheduling two weeks in advance still had to wait 4 days for repairs.

The experience was very easy and exceeded my expectations!

I loved being able to have an honest conversation with the sales associate, Patrick, while not feeling pressured to make a fast decision. We were able to think through what we wanted overnight, and ultimately we purchased three cars from Gay Family Kia because of the comfortable environment, as well as the great deals we were given on the vehicles. Thank you for how you do business! We will be back.

the oil change was very slow

Good

Muy buena atención, el proceso super rápido

My service at the dealer what’s really good they took care of me doing my service on my truck. Everyone was really helpful. Thank

Great service

After an issue with an oil change service I returned and Angel took care of my concerns.

The dealership was clean and the repairs were done in a timely manner

I felt very comfortable with my salesman. His name is Lee Lawless. He was very very knowledgeable. I probably asked a lot of questions and he always had an answer. I appreciated him.

The last 10 years I have been purshasing my GMC trucks from Gay GMC Buick. Their customer service and sales team has always provided me with awesome service, great pricing, and tradeins on my GMC Sierras which makes me return every time I have the itch tp purchase another GMC.

Courteous, thorough, returned car in great condition, identified issues that needed resolution.

Easiest process ever.

John did an excellent job handling my service request. I appreciate his professionalism and quick responses.

I wanted to drive the vehicle a few days before I responded. Everything was good.

Had an issue with my service appointment not going through. Went to service manager and he took care of the problem right away. Thank you to my service advisor Angel for making my visit a great one!!

In and out in no time

Great service and friendly staff

Good experience

salesman was amazing. GM or sales manager tried to add a bunch of additional fees and almost lost the sale. Other than that great experience…Be upfront and honest and you would have gotten 5 stars

Our salesman John was the best!!!

Easiest buying experience I've ever had.

Great sales experience and knowledgeable on the vehicles

Very good experience purchasing and vehicle service. You could have fresher coffee while customers are waiting for service.

Great experience. Smooth process. Great salesman. Great price on trade-in and new purchase.

There’s a reason I’ve been buying my trucks there for over 20 years.

Everyone was friendly and professional. The waiting ro was clean.

My experience was great. I was early for my appointment and they treated me as if I were right on time. They started my service right away and I was out earlier than expected.

I was very pleased with welcoming atmosphere created by the staff at the dealership.

Jimmy was very informative answering all my questions and very knowledgeable about the vehicle. Very patient with my obstacles. Called me to follow up after the sell and was helpful at that time as well. Thank you!

Always great customer service.

Easy buying experience

Greeted with a smile and great customer service.

We received top quality service there. The customer lobby is clean and the coffee is good.

My experience with the dealership was great from the salesmen to the financial team. able to come to an agreement on price, timely processing with finance team and the vehicle was prepped and ready to go in a very quick manner. Would recommend and do business with them again.

Good, Fast, Affordable

Great quick service

Friendly and professional

My experiences with Gay GMC have all been very positive with the exception of my third oil change. My oil filter had not been tightened properly and I ended up with a dinner plate sized oil stain in my driveway. I got under my truck and tightened the oil filter myself. I returned from my fourth oil change and service made a note of what happened last time and make sure that everything was as it should be. I understand that people get in a hurry at times and mistakes can happen. Overall, I’m very pleased and will return to Gay for my next vehicle purchase. I highly recommend Angel in service department.

Couldn't be more helpful, from the salesperson to the service mng.

Great service.

Lee did an excellent job with my experience !

Matthew was able to fit us in - very much appreciate his focus on customer service.

Imatt is the best service person, Gay Family hands?

Jr and pete were great

I recently purchased a car with John Pigott at GMC, and I couldn’t be happier with the experience! From start to finish, John was incredibly kind, patient, and professional. He took the time to answer all my questions, made sure I understood every step, and truly went above and beyond to make the process smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way John does. He made what could have been a stressful experience feel easy and enjoyable. I absolutely love my new car, and I’ll definitely be recommending John Pigott and GMC to anyone looking for a fantastic car-buying experience. Five stars all the way — thank you, John, for your outstanding service!

My wife went in and was helped from the start. She was confident in the salesman and staff. When I came in to sign, it was very fast and efficient. Thank you for such a great dealership!

Quick and painless. Only waited an hour and service was great.

Prompt courteous service

Visit to the dealership was fine. Everyone was friendly and helpful.

Monte Campbell was extremely professional and did amazing getting me the vehicle I wanted. I highly recommend working with him!

Cesar was superb!! He was patient, knowledgeable and did not appear frustrated with all of our questions and concerns. He made sure we were comfortable with the new car. He took ample time to explain features and answer questions. He encouraged us to call or stop by with any additional questions or concerns, which we did. Likely the easiest and most professional experience we’ve ever had in purchasing a car. Thanks to Cesar and the management team!!

N/A

Angel G Enriquez was very professional and friendly that’s what I call good customer service..Thank you!

Was excellent